Museum Info

Learning and Interpretation
Learning and Interpretation

Group Reservations Loggia Facilitator

Wednesday, July 23, 2014

JOB TITLE/DEPARTMENT                                                    

Group Reservations Loggia Facilitator

Group Reservations Department

CLASSIFICATION/SALARY TYPE

Part-time, Non-Exempt, $12.50/hour

20-30 hours per week, 4-6 hours per day, flexible to include weekends (schedule based upon business demands)

Temporary to June 12, 2015                     

GENERAL SUMMARY

The Group Reservations Loggia Facilitator performs customer service related tasks that support the museum’s group reservation activities by meeting, greeting, reconfirming reservation details and escorting groups to their museum experience.   The Group Reservations Loggia Facilitator must anticipate and respond appropriately to the needs of the group visitor, ensuring their arrival process is smooth and flawless.

 

QUALIFICATIONS

  • High school diploma or equivalent
  • Minimum of (3) three years of related work experience
  • Previous customer service experience (provide references)
  • Ability to work independently and on a team
  • Ability to work cooperatively and tactfully with staff and the public
  • Some knowledge of computer applications
  • Ability to work weekends and evenings required, per business demands
  • Familiarity with museum environment preferred
  • Ability to be on your feet for long periods of time due to considerable walking throughout the museum

ESSENTIAL FUNCTIONS

  • Assume responsibility for group arrival and departure in Loggia
  • Respond to Group Reservations departmental needs for meeting, greeting and escorting groups to the designated area for their expected museum experience (Studio or Lecture Hall, Special Exhibitions.)
  • Establish and maintain a professional working relationship with group leaders and with museum staff
  • Make sound and flexible decisions when responding to unexpected requests from tour operators and or group leaders
  • Have a good understanding of the group functions, locations and timing of the activities as to provide professional assistance and support
  • Introduction to the IPV’s, Curator and/or other DIA representative
  • Manage school group’s arrival, crowd control, management and moving of coat racks and lunch racks
  • Student lunchroom management, moving of chairs and tables as needed
  • Be well informed of the day to day activity in the museum using tools like the DIA Today
  • Assist with phones in the group sales department when necessary
  • Ensure that work area is clean, secure and well maintained
  • Wear appropriate professional attire as outlined in the Employee Handbook.
  • Problem solving to resolve any issues or challenges that may occur while our group visitors are in the museum is a vital role.

SPECIAL SKILLS

  • Friendly, pleasant and outgoing
  • Well organized
  • Ability to multi task
  • Detail orientated
  • Ability to lead and motivate others
  • Positive attitude towards colleagues, the DIA and the DIA Mission
  • Self-directed, the ability to take responsibility and make sound decisions
  • Ability to act as an expert resource and representative of Group Reservations Dept. and the entire staff of the DIA

 

If you are interested in applying for this position, please apply HERE by close of business, August 6, 2014. 

THE DETROIT INSTITUTE OF ARTS IS AN EQUAL OPPORTUNITY EMPLOYER



The Detroit Institute of Arts is an Equal Opportunity Employer