Museum Info

Work at the DIA
Work at the DIA

Visitor Services Representative (Diego Rivera/Frida Kahlo)

Friday, January 09, 2015

POSITION TITLE/DEPARTMENT

Visitor Services Representative (Diego Rivera/Frida Kahlo)

Visitor Services Department 

CLASSIFICATION/GRADE/SALARY RANGE 

Part-time, Non-Exempt   (Employment Agreement for duration of the Diego Rivera/Frida Kahlo Exhibition, through July 15, 2015)

$9.01 per hour

GENERAL SUMMARY

This contract position consistently demonstrates their understanding of the customer service processes, service standards and interpersonal skills necessary to consistently create an exceptional service. This position reports to the Visitor Services Supervisor.

QUALIFICATIONS

·         High school diploma or equivalent

·         Excellent customer service skills based on recent customer service experience

·         Capacity to successfully handle multiple and competing tasks

·         Possess a “can-do” attitude, display calmness in the face of changing priorities while demonstrating the flexibility and willingness to provide a positive experience for each museum visitor

·         Capacity to use tact, discretion and sound judgment while providing exceptional customer service

·         Ability and willingness to work a flexible schedule, including weekends and some evenings and/or late nights

·         Based on assignment, position may require a great deal of walking and/or standing for at least 4 hours, the ability to lift 30 pounds, and to reach overhead during the shift

ESSENTIAL FUNCTIONS

Based on assignment…

·         Performs tasks associated with supporting the museum experience during a special exhibition (i.e. audio guide distribution, ticket handling)

·         Provides complimentary guest services (i.e. coat check services)

·         Contributes actively to a warm and friendly atmosphere by greeting visitors and provides general information and direction throughout their visit

·         Directs visitors and groups to maintain crowd control and monitors exhibition traffic flow to maintain a positive visitor experience

·         Completes equipment set-up and fulfils signage requests for museum programs

·         Stocks museum maps, brochures and other literature in the museum lobbies and in various galleries and literature kiosks

·         Performs other duties as assigned by the Visitor Services Supervisor

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If you are interested in applying for this position, please do so HERE by close of business, May 15, 2015.


THE DETROIT INSTITUTE OF ARTS IS AN EQUAL OPPORTUNITY EMPLOYER



The Detroit Institute of Arts is an Equal Opportunity Employer