Guest Sales Associate

JOB TITLE/DEPARTMENT                                       

Guest Sales Associate

Development Division (Front of the House)

CLASSIFICATION/SALARY RANGE

Part-time, Non-Exempt, Temporary (Employment Agreement through January 18, 2018 for duration of Monet: Framing Life and Church: A Painter’s Pilgrimage exhibitions)

$10.70/hour, 24 hours per week

GENERAL SUMMARY

The Guest Sales Associate will staff the museum admissions desks and box office with two primary responsibilities:

  1. Process general, exhibition and event admission tickets;
  2. Process membership sales (review, advise and process new, upgrade and renewal memberships) and other contributed support.

    This part-time position requires an excellent understanding of customer service standards and possession of interpersonal skills necessary to consistently create an exceptional service experience for external and internal customers.

RESPONSIBILITIES

  • Process general admission, special exhibition and other event tickets for members and guests in computerized ticketing system and securely maintain such transactions
  • Exercise judgment and sales skills in evaluating customer needs and desire for new, renewal, upgraded or gift memberships or other museum support, and conclude appropriate sales or service transactions
  • Provide prompt, efficient and accurate service in answering box office and membership HelpLine phone calls
  • Promote any special exhibition or programming and the use of collection and exhibition audio guides
  • Share information on special exhibitions, events and other DIA programming with museum guests
  • Accept reservations for ticketed exhibitions/events via telephone and/or walk-up
  • Assist in meeting admission, membership and other contributed revenue goals
  • Maintain confidential and accurate records of all financial transactions
  • Appropriately maintain the confidentiality of members’ personal and financial transaction information
  • Assist with “Will Call” ticket distribution
  • Represent the museum at membership sales opportunities at corporate and community events
  • Prepare reports and summaries as needed
  • Perform other duties as assigned

QUALIFICATIONS

  • High school diploma or equivalent
  • Direct sales experience
  • Knowledge of Raiser’s Edge
  • Customer service experience and excellent customer service skills
  • Ability to work independently, with strong problem-solving skills and capacity to use tact, discretion and sound judgment while providing exceptional customer service
  • Ability to handle multiple tasks, and work in a fast-pasted and cultural diverse public environment
  • Good basic computer knowledge
  • Strong basic math skills
  • Ability to process transactions with accuracy and speed
  • Ability to process, retain and share high volume of information (i.e. prices, programs, events etc.)
  • Willingness to work a flexible schedule, including weekends and some evenings and/or late nights
  • Transportation required

If you are interested in applying for this position, please apply online by close of business day, October 12, 2017.

APPLY

THE DETROIT INSTITUTE OF ARTS IS AN EQUAL OPPORTUNITY EMPLOYER