Manager, Technical Security Operations


Manager, Technical Security Operations

Protection Services Department


Full-time, Exempt

Salary commensurate with experience


The Manager of Technical Security Operations is responsible for overseeing all aspects of the technical security operations of the department, including in installation, upgrade, and integration of comprehensive security and life safety systems, as well as the around-the-clock operation of the Museum Operations Center.  Performs related work as required.


  • Plan, lead, and manage all aspects of the museum’s technical security and life safety functions, including security cameras, access control, asset protection and control, intrusion detection, employee identification, visitor management, fire detection and suppression, two-way radio, records management, and related systems in coordination with the Director of Protection Services.
  • Lead and oversee the efficient operation of the Museum Operations Center, a 24-hour operations and intelligence center, including the production and dissemination of timely intelligence that may impact the operations of the museum.
  • Coordinate with other operational departments to provide maximum operational support through the Museum Operations Center.
  • Develops, updates, and administers a comprehensive training program for Operations Center Analysts.
  • Develops, updates, and reinforces policy, procedure, and protocols for the efficient operation of the Museum Operations Center.
  • Works closely with DIA Information Technology to ensure compliance and integration of all security systems and technologies.
  • Liaises with public and private partners at all levels to develop technological protection strategies and information-sharing to the benefit of the museum.
  • Initiates investigations into policy violations, injuries, hazards, and other incidents as directed.


  • Associate degree (or equivalent) required. Four-year degree desired in Information Systems-related field strongly preferred.
  • Two (2) to five (5) years related work experience in a similar position at a supervisory or leadership level required.
  • Ability to lead and manage individuals and teams from diverse backgrounds and experiences and investigate and resolve internal staffing issues as they arise.
  • Ability to manage and prioritize multiple on-going projects and meet aggressive timelines and goals.
  • Must have extensive understanding of security, fire, and life safety systems and procedures.
  • Must have demonstrated high level of responsibility and dependability through previous employment.
  • Must have knowledge of open-source data and information mining techniques as well as experience with information assessment, distillation, and compilation.
  • Ability to evaluate and analyze information from multiple sources to produce intelligence reports.
  • Knowledge of and proficiency in Microsoft O365 platform and apps is required.
  • Must maintain a high degree of confidentiality.

If you are interested in applying for this position, please do so online by clicking the “Apply” link below. Applications will be accepted until the position is filled.

Employment applications and/or resumes will not be accepted in person or by mail, e-mail, or facsimile.