Join Our Team!

About The Detroit Institute of Arts

The mission of the Detroit Institute of Arts is to create experiences that help each visitor find personal meaning in art.

We're looking for talented individuals from diverse backgrounds with unique skills and experiences to expand our team in creating a positive, educational environment for arts and culture and a gathering place for everyone in our community. By joining the DIA's staff, you'll be joining the world's most visitor-friendly museum and be able to help our public find their own personal meaning in art every day.

The DIA is an equal opportunity employer. 

Current Job Opportunities at the Detroit Institute of Arts

CLASSIFICATION/GRADE/SALARY RANGE

Full-Time, Non-exempt

$11.10/hour      

GENERAL SUMMARY

This position serves as a member of the team of professionals responsible for maintaining life safety, protecting the collection, and providing exemplary “security as a service” to all visitor and staff at the museum. The position tactfully and effectively communicates and enforces the policies and practices established for the protection and safety of museum staff, guests, physical structure, surrounding property and museum assets. Performs related work as required.

ESSENTIAL FUNCTIONS

  • Patrol the museum collections, equipment, building and grounds to prevent and protect against theft, vandalism, hazard, or threat.
  • Take immediate action to mitigate hazards and threats within the limits of policy, procedure, guidelines, and work instructions.
  • Screen persons and parcels upon entry and exit into the museum to identify suspicious, prohibited, or otherwise restricted objects or materials from entering and exiting the museum.
  • Observes conduct of staff and public to detect and immediately address suspicious activity and non-conformance of rules and regulations.
  • Documents unusual or non-routine occurrences in writing and distributes reports via email.

QUALIFICATIONS

  • High school diploma or GED required; some college coursework is preferred.
  • Experience in the security field is preferred.
  • Ability to work varied shifts in a 24/7/365 operation, including days, afternoons, nights, weekends, and holidays, overtime assignments and training sessions.
  • Possess or be able to achieve and maintain CPR certification through the American Red Cross or American Heart Association.
  • Ability to maintain a stationary position and/or move for the majority of a shift.
  • Reliable transportation to and from work during all shifts and assignments.
  • Maintain punctual, regular and predictable attendance.
  • Possess and exhibit excellent customer service skills, with the ability to interact tactfully, effectively, and professionally with leadership, peers, other museum staff and the public at all times.
  • Maintain professionalism in appearance, demeanor, and communication at all times.
  • Possess or be able to achieve basic understanding of security principles and best practices.
  • Basic computer skills including internet-based systems and programs as well as word processing. Experience with security systems and technologies is strongly preferred.
  • Read, write, and speak standard English; multi-lingual is preferred.

If you are interested in applying for this position, please apply online.  Applications will be accepted until the position is filled. 

APPLY

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JOB TITLE/DEPARTMENT

Building Mechanic

Building Operations Department

CLASSIFICATION/GRADE/SALARY RANGE

Full-time, Non-exempt

GENERAL SUMMARY

Under supervision as required to maintain and operate all HVAC and auxiliary equipment.  To perform minor repairs to all electrical, plumbing, HVAC & VAV controls, and all related building systems.

ESSENTIAL FUNCTIONS

  • Operating and maintaining, heating and ventilating installations that do not require an operators license, inspecting, adjusting, making minor or emergency repairs to pumps, steam lines, valves, steam traps, regulating devices, water & drainage systems
  • Electrical to include lighting, switches, controls, fans and fixtures, motors and motor starters, and generator sets, etc.
  • Building repairs to include minor repairs to plumbing equipment, painting machinery and piping furniture and equipment.

QUALIFICATIONS

  • High school preferably a four-year trade or vocational school.
  • Reasonable experienced in operations, repair and maintenance of large and complex building and the mechanical, electrical, plumbing and control systems within
  • Reasonable skill and knowledge of methods, tools, materials and equipment used in the operations, repair and maintenance of large facilities
  • Must be physically fit and able to perform any and all functions of this position.
  • Additionally, must be able to work with any and all employees and the public as required.

Necessary Special Requirement:  Possession of a third class refrigeration operator’s license or equivalent, demonstrated paid work experience, or the ability to obtain one, within one (1) year of appointment to the position.



If you are interested in applying for this position, you must do so online by clicking the “Apply” link below. Applications will be accepted until the position is filled.

Employment applications and/or resumes will not be accepted in person or by mail, e-mail, or facsimile.

APPLY



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POSITION TITLE/DEPARTMENT

Exhibition Security Officer

Security

CLASSIFICATION/GRADE/SALARY RANGE

Part-time, Non-Exempt, Temporary (Employment agreement from May 14, 2018 through October 1, 2018 for duration of Star Wars and The Power of Costume exhibition)

$10.50/hour

GENERAL SUMMARY

The Exhibition Security Officer serves as an ambassador for the museum and the department during special exhibitions. The position tactfully and effectively communicates the policies and practices established for the protection and safety of museum staff, guests, and the collection.

ESSENTIAL FUNCTIONS

  • Staffs special exhibition gallery posts, both stationary and foot patrols, during public hours with vigilance, attention to detail, and a positive, welcoming demeanor.
  • Serves as an ambassador for the museum and the department by providing exemplary service and support while tactfully enforcing policies and procedures.
  • Directs visitors to various attractions and facilities within the museum and throughout Midtown Detroit.
  • Assist the Detroit Institute of Arts Museum Security Officers during emergencies and non-routine operations, including but not limited to: evacuations, lockdowns, shelter-in-place, medical emergencies, and other unusual circumstances that may arise.

QUALIFICATIONS

  • High school diploma or GED equivalent required
  • Excellent customer service skills, with the ability to interact tactfully and effectively with leadership, peers, other museum staff and the public.
  • Ability to work varied shifts, including days, afternoons, evenings and weekends
  • Excellent conflict resolution skills, including understanding and exercising service recovery options as appropriate.
  • Ability to understand and follow oral and written directions.
  • Ability to troubleshoot customer service issues that may arise in a calm and tactful manner.
  • Ability to speak, read, and write Standard English.
  • Ability to maintain a stationary position and/or move for the majority of a shift.
  • Maintain professionalism in appearance, demeanor, and communication at all times.

If you are interested in applying for this position, you must do so online by clicking the “Apply” link below.  Applications will be accepted until the position is filled.

Employment applications and/or resumes will not be accepted in person or by mail, e-mail, or facsimile.

APPLY

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POSITION TITLE/DEPARTMENT

Director

Public Affairs

CLASSIFICATION/GRADE/SALARY RANGE

Full-time, Exempt

Salary commensurate with experience

GENERAL SUMMARY

Under the direction of the Executive Director, directs programs and operations of the Public Affairs department to achieve departmental objectives. Performs related work as required. 

ESSENTIAL FUNCTIONS

  • Operational Leadership and Support
    • Provides functional support for the Executive Director of Public Affairs, utilizing a high degree of discretion and independent judgment to address issues that may be sensitive or confidential in nature.  This includes follow-up from meetings, preparing correspondence and memos and establishing a workflow calendar for internal and external stakeholders.
    • Consistent with the priorities established by the Executive Director, supervises and evaluates day-to-day work assigned to staff. 
    • Directs and/or carries out department activities including, but not limited to: budget development, preparation of reports, conducting research, designing presentations.
    • Coordinates and facilitates workflow of Public Affairs initiatives and projects with other DIA departments. Manages calendar of project milestones and objectives. Monitors progress and evaluates the performance of Public Affairs projects. Reports back to Director of Public Affairs on a regular basis and provides feedback and direction to project teams as required on behalf of the Executive Director.
    • Maintains records on county support levels outreach efforts and oversees data collection including tracking millage programming and support levels. 
    • Manages Director’s Cut programming, elected official events and other outreach and cultivation programs and events
  • Functional Liaison and Representation
    • Represents the Executive Director at meetings in the museum and with other agencies and constituent groups as needed.
    • Provides liaison and management support between the Directors Office, Learning and Audience Engagement, Marketing, and other governmental and non-governmental organizations on behalf of the Executive Director.

QUALIFICATIONS

  • Education and Experience
    • Bachelor’s Degree in Public Administration, Business Administration, Political Science or a directly related field from an accredited college or university.
    • Minimum of five (5) years of executive-level experience, including coordination of high-visibility projects for a public or private organization.
    • Knowledge of the social, economic, political and educational climate of southeast Michigan.
    • Demonstrated track record of effectiveness working with public officials and their staffs.
  • Personal Success Factors
    • Ability to lead through partnership and collaboration.
    • Ability to think strategically and analytically while developing solutions to identified issues.
    • Ability to analyze and appropriately prioritize institutional challenges and advise or act on the Executive Director’s behalf when required.
    • Ability to multi-task; able to work independently and effectively manage multiple projects simultaneously.
    • Willingness and capacity to work in a fast-paced environment.
    • Collaborative work style; team player.
    • Strong interpersonal skills; polished, professional demeanor.
  • Performance Success Factors
    • Strong organizational skills and systems.
    • Strong computer skills, including demonstrated proficiency in Microsoft Office Suite applications (Word, Excel, Outlook PowerPoint, SharePoint) and ability to work across a variety of computer systems, databases, software and web-based applications.
    • Flexibility to work occasional evenings and weekends.
    • Written, visual and oral communication skills and competency to communicate ideas clearly, persuasively and professionally.

If you are interested in applying for this position, you must do so online by clicking the “Apply” link below. Applications will be accepted until the position is filled.

Employment applications and/or resumes will not be accepted in person or by mail, e-mail, or facsimile.

APPLY



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JOB TITLE/DEPARTMENT                                     

Guest Sales Associate

Front of the House, Development division

CLASSIFICATION/SALARY RANGE

Part-time, Non-Exempt, Temporary (Employment Agreement through September 30, 2018 for duration of the Star Wars and The Power of Costume exhibition)

$10.70/hour

GENERAL SUMMARY

The Guest Sales Associate will staff the museum admissions desks and box office with two primary responsibilities:

  1. Process general, exhibition and event admission tickets;
  2. Process membership sales (review, advise and process new, upgrade and renewal memberships) and other contributed support.

    This position requires an excellent understanding of customer service standards and possession of interpersonal skills necessary to consistently create an exceptional service experience for external and internal customers.

RESPONSIBILITIES

  • Process general admission, special exhibition and other event tickets for members and guests in computerized ticketing system and securely maintain such transactions
  • Exercise judgment and sales skills in evaluating customer needs and desire for new, renewal, upgraded or gift memberships or other museum support, and conclude appropriate sales or service transactions
  • Provide prompt, efficient and accurate service in answering box office and membership HelpLine phone calls
  • Promote any special exhibition or programming and the use of collection and exhibition audio guides
  • Share information on special exhibitions, events and other DIA programming with museum guests
  • Accept reservations for ticketed exhibitions/events via telephone and/or walk-up
  • Assist in meeting admission, membership and other contributed revenue goals
  • Maintain confidential and accurate records of all financial transactions
  • Appropriately maintain the confidentiality of members’ personal and financial transaction information
  • Assist with “Will Call” ticket distribution
  • Represent the museum at membership sales opportunities at corporate and community events
  • Prepare reports and summaries as needed
  • Perform other duties as assigned

QUALIFICATIONS

  • High school diploma or equivalent
  • Direct sales experience
  • Knowledge of Raiser’s Edge
  • Customer service experience and excellent customer service skills
  • Ability to work independently, with strong problem-solving skills and capacity to use tact, discretion and sound judgment while providing exceptional customer service
  • Ability to handle multiple tasks, and work in a fast-pasted and cultural diverse public environment
  • Good basic computer knowledge
  • Strong basic math skills
  • Ability to process transactions with accuracy and speed
  • Ability to process, retain and share high volume of information (i.e. prices, programs, events etc.)
  • Willingness to work a flexible schedule, including weekends and some evenings and/or late nights
  • Transportation required

If you are interested in applying for this position, you must do so online by clicking the "Apply" link below.  Applications will be accepted through 4:00 PM (EST) on June 26, 2018. 

Employment applications and/or resumes will not be accepted in person or by mail, e-mail, or facsimile.

APPLY

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JOB TITLE/DEPARTMENT 

Building Attendant – Full-Time

Environmental Services

CLASSIFICATION/GRADE/SALARY RANGE

Full-time, Non-exempt

$9.75/hour

GENERAL SUMMARY

Under general supervision, the Building Attendant performs general cleaning and janitorial work such as clean and disinfect restrooms, cleaning floors, shampooing rugs, cleaning glass and removing rubbish.  Performs related work as required.

ESSENTIAL FUNCTIONS

  • Sweeps, vacuum, dusts, wet mops floors 
  • Operates various equipment used to clean floors and carpets: vacuum cleaners; floor scrubbers; floor buffers; Avenger auto scrubber; carpet shampooers and extractors; other miscellaneous equipment
  • Cleans restrooms and replenishes supplies
  • Collects and disposes of waste, and recyclable products
  • Replenishes materials, equipment and supplies as needed
  • Washes and/or spot clean walls, doors, fixtures, counters, furniture, etc.
  • Clean elevator tracks
  • Performs other duties as assigned by supervisor

QUALIFICATIONS

  • High school diploma or GED required
  • Minimum of one (1) year experience cleaning in a museum, office, hospital, hotel, or similar setting
  • Ability to work varied shifts including days, afternoons, nights, weekends, holidays and overtime assignments.
  • Ability to move for the majority of a shift
  • Reliable transportation to and from work during all shifts and assignments
  • Maintain punctual, regular and predictable attendance
  • Complies with standards established by museum’s general liability insurance provider
  • Ability to read and comprehend signs, labels, job assignments and written instructions
  • Ability to work effectively as part of a crew
  • Demonstrates effective written and oral communication skills
  • Demonstrates interpersonal skills necessary to interact effectively with all DIA personnel
  • Demonstrates ability to concentrate and pay close attention to detail while performing tasks
  • Substantial contact with the public
  • Ability to demonstrate friendly, courteous, professional customer service behaviors and provide service recovery in an accommodating manner consistently, in accordance with the department’s safety and quality goals

If you are interested in applying for this position, you must do so online by clicking the "Apply" link below. Applications will be accepted until the position is filled.

Employment applications and/or resumes will not be accepted in person or by mail, e-mail, or facsimile.

APPLY

THE DETROIT INSTITUTE OF ARTS IS AN EQUAL OPPORTUNITY EMPLOYER

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JOB TITLE/DEPARTMENT 

Building Attendant

Environmental Services

CLASSIFICATION/GRADE/SALARY RANGE

Part-time, Non-Exempt, Temporary (Employment agreement through September 30, 2018 for duration of Star Wars and The Power of Costume exhibition)

$9.75/hour

GENERAL SUMMARY

Under general supervision, the Building Attendant performs general cleaning and janitorial work such as clean and disinfect restrooms, cleaning floors, shampooing rugs, cleaning glass and removing rubbish.  Performs related work as required.

ESSENTIAL FUNCTIONS

  • Sweeps, vacuum, dusts, wet mops floors 
  • Operates various equipment used to clean floors and carpets: vacuum cleaners; floor scrubbers; floor buffers; Avenger auto scrubber; carpet shampooers and extractors; other miscellaneous equipment
  • Cleans restrooms and replenishes supplies
  • Collects and disposes of waste, and recyclable products
  • Replenishes materials, equipment and supplies as needed
  • Washes and/or spot clean walls, doors, fixtures, counters, furniture, etc.
  • Clean elevator tracks
  • Performs other duties as assigned by supervisor

QUALIFICATIONS

  • High school diploma or GED required
  • Minimum of one (1) year experience cleaning in a museum, office, hospital, hotel, or similar setting
  • Ability to work varied shifts including days, afternoons, nights, weekends, holidays and overtime assignments.
  • Ability to move for the majority of a shift
  • Reliable transportation to and from work during all shifts and assignments
  • Maintain punctual, regular and predictable attendance
  • Complies with standards established by museum’s general liability insurance provider
  • Ability to read and comprehend signs, labels, job assignments and written instructions
  • Ability to work effectively as part of a crew
  • Demonstrates effective written and oral communication skills
  • Demonstrates interpersonal skills necessary to interact effectively with all DIA personnel
  • Demonstrates ability to concentrate and pay close attention to detail while performing tasks
  • Substantial contact with the public
  • Ability to demonstrate friendly, courteous, professional customer service behaviors and provide service recovery in an accommodating manner consistently, in accordance with the department’s safety and quality goals

If you are interested in applying for this position, you must do so online by clicking the “Apply” link below.  Applications will be accepted until the position is filled.

Employment applications and/or resumes will not be accepted in person or by mail, e-mail, or facsimile.

APPLY

THE DETROIT INSTITUTE OF ARTS IS AN EQUAL OPPORTUNITY EMPLOYER

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POSITION TITLE/DEPARTMENT

Major Gifts Officer 

Development

CLASSIFICATION/GRADE/SALARY RANGE

Full-time, Exempt

Salary commensurate with experience

GENERAL SUMMARY

The Major Gifts Officer is responsible for the identification, cultivation and solicitation of gifts from individuals and corporations for membership, operating gifts, sponsorships, matching gifts, planned gifts or other support (restricted or unrestricted). These activities may be performed independently, as support for senior Development and Administrative staff, or to assist board volunteers and solicitors.  Performs related work as required.

ESSENTIAL FUNCTIONS

  • Solicit gifts from individuals and corporations, including the management of the cultivation and solicitation of 100-150 donors and 100-150 donor prospects assigned to this position to meet or exceed the goal of $1,000,000 in cash each fiscal year
  • Assist in developing cultivation and solicitation strategies for a donor or group of donors that align to museum and department priorities
  • Work independently or in cooperation with the grants manager, prepare solicitation or proposal documents for prospective donors (individuals, corporations or foundations)
  • Prepare all special correspondence for the portfolio of donors and donor prospects managed by this position
  • Ensure that appropriate recognition, fulfillment and stewardship obligations and expectations are met for gifts negotiated or solicited
  • Design, develop and implement individual written cultivation and solicitation plans for each donor and donor prospect within the portfolio of donors and donor prospects managed by this position
  • As determined in regular consultation with the Vice President, Development, complete a reasonable number of contacts (by phone, letter, e-mail or in-person) with current donors and prospects to sustain and nurture relationships 
  • Assist with the maintenance of the moves management module of Raiser’s Edge through the input of contact, strategy and proposal data for the portfolio of donors and donor prospects managed by this position
  • Assist in the training, solicitation activity, results, rewards and recognition for volunteers
  • Prepare and monitor program budgets to achieve revenue goals while not exceeding expense budgets
  • Work with internal or external designers and printers to produce brochures, signage or other materials as needed
  • Participate as a part of the Development team in a collegial fashion
  • Maintain good relationships with all those who help facilitate the effective conduct of this position
  • Carry out such other activities as may be assigned by the Vice President, Development

QUALIFICATIONS

  • Bachelor’s degree required
  • Three (3) or more years of previous experience with the direct face to face solicitation of donors at the $25,000 and up level
  • Familiarity with the concepts and benefits of planned giving
  • The ability to communicate effectively in written and verbal form
  • The ability to relate to and build meaningful relationships within a diverse population of current, potential donors, board members and volunteers
  • Sensitivity to donor relations management
  • Proficiency in the Raiser’s Edge fundraising software program
  • The ability to work on a team
  • The ability to use Microsoft Word, Excel, Outlook and are comfortable working with computer databases
  • Familiarity with the museum environment
  • Hands-on experience in capital campaigns

If you are interested in applying for this position, please do so by clicking the "Apply" link below.  Applications will be accepted until the position is filled.

Employment applications and/or resumes will not be accepted in person or by mail, e-mail, or facsimile.

APPLY



THE DETROIT INSTITUTE OF ARTS IS AN EQUAL OPPORTUNITY EMPLOYER

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POSITION TITLE/DEPARTMENT

Visitor Services Representative

Visitor Services Department

CLASSIFICATION/GRADE/SALARY RANGE

Part-time, Non-Exempt, Temporary (Employment Agreement through September 30, 2018 for duration of the Star Wars and The Power of Costume exhibition)

$9.75 per hour

GENERAL SUMMARY

This position consistently demonstrates their understanding of the customer service processes, service standards and interpersonal skills necessary to consistently create an exceptional service.  Performs related work as required.

ESSENTIAL FUNCTIONS

  • Performs tasks associated with supporting the museum experience during a special exhibition (i.e. audio guide distribution, ticket handling)
  • Provides complimentary guest services (i.e. wheelchairs, storage of backpacks, bags, coat check, etc.)
  • Contributes actively to a warm and friendly atmosphere by greeting visitors and provides general information and direction throughout their visit
  • Directs visitors and groups to maintain crowd control and monitors exhibition traffic flow to maintain a positive visitor experience
  • Completes equipment set-up and fulfills signage requests for museum programs
  • Stocks museum maps, brochures and other literature in the museum lobbies and in various galleries and literature kiosks
  • Performs other duties as assigned by the Supervisor, Visitor Services

QUALIFICATIONS

  • High school diploma or equivalent
  • Excellent customer service skills based on recent customer service experience
  • Capacity to successfully handle multiple and competing tasks
  • Possess a “can-do” attitude, display calmness in the face of changing priorities while demonstrating the flexibility and willingness to provide a positive experience for each museum visitor
  • Capacity to use tact, discretion and sound judgment while providing exceptional customer service
  • Based on assignment, position may require a great deal of moving and/or maintaining a stationary position for at least four (4) hours, the ability to move 30 pounds, and to reach overhead during the shift.
  • Ability and willingness to work a flexible schedule, including weekends and some evenings and/or late nights

If you are interested in applying for this position, you must do so online by clicking the "Apply" link below.  Applications will be accepted through 4:00 PM (EST) on July 3, 2018. 

Employment applications and/or resumes will not be accepted in person or by mail, e-mail, or facsimile.

APPLY



THE DETROIT INSTITUTE OF ARTS IS AN EQUAL OPPORTUNITY EMPLOYER

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POSITION TITLE/DEPARTMENT

Purchasing Coordinator

Purchasing Department

CLASSIFICATION/GRADE/SALARY RANGE

Full-time, Exempt

Salary, commensurate with experience

GENERAL SUMMARY

The Purchasing Coordinator executes daily purchasing activity to support museum operations and staff.  Oversees multiple tasks and performs duties as assigned by the Director or Purchasing.

ESSENTIAL FUNCTIONS

  • Process vendor applications and manage vendor database.
  • Manage inventories of stationery and office supplies (including business card ordering.)
  • Manage credit card purchases and reconcile monthly statement for payment.
  • Placement of purchase orders and contract execution.
  • Provide training/assistance to museum staff and vendors to facilitate timely order processing, receiving and payment.
  • Ability to execute all purchasing department activity – provide backup to Purchasing Director as required for purchase orders, contracts, RFPs and sole sourcing activity.
  • Other tasks as assigned by the Director of Purchasing.

QUALIFICATIONS

  • Experience in a Purchasing related function with high volume of annual transactions and vendors.
  • Understanding of Purchasing processes across all stages – including Request for Proposal, requisitioning, order placement and receiving.
  • Basic understanding of Accounting and transactions flow between Purchasing and Accounting.
  • Knowledge of / experience with purchasing systems (Expense Watch or equivalent) and administration.
  • Strong competence in manipulating applications, such as Word, Excel and other Office applications.
  • Excellent written and oral communications skills.
  • High level of organization, flexibility and attention to detail.
  • Ability to work independently and within a team.
  • Demonstrated commitment to customer service.

If you are interested in applying for this position, you must do so online by clicking the “Apply” link below. Applications will be accepted until the position is filled.

Employment applications and/or resumes will not be accepted in person or by mail, e-mail, or facsimile.

APPLY



THE DETROIT INSTITUTE OF ARTS IS AN EQUAL OPPORTUNITY EMPLOYER

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