Join Our Team!

About The Detroit Institute of Arts

The mission of the Detroit Institute of Arts is to create experiences that help each visitor find personal meaning in art.

We're looking for talented individuals from diverse backgrounds with unique skills and experiences to expand our team in creating a positive, educational environment for arts and culture and a gathering place for everyone in our community. By joining the DIA's staff, you'll be joining the world's most visitor-friendly museum and be able to help our public find their own personal meaning in art every day.

The DIA is an equal opportunity employer. 

Current Job Opportunities at the Detroit Institute of Arts

CLASSIFICATION/GRADE/SALARY RANGE

Full-Time, Non-exempt

$11.10/hour      

GENERAL SUMMARY

This position serves as a member of the team of professionals responsible for maintaining life safety, protecting the collection, and providing exemplary “security as a service” to all visitor and staff at the museum. The position tactfully and effectively communicates and enforces the policies and practices established for the protection and safety of museum staff, guests, physical structure, surrounding property and museum assets. Performs related work as required.

ESSENTIAL FUNCTIONS

  • Patrol the museum collections, equipment, building and grounds to prevent and protect against theft, vandalism, hazard, or threat.
  • Take immediate action to mitigate hazards and threats within the limits of policy, procedure, guidelines, and work instructions.
  • Screen persons and parcels upon entry and exit into the museum to identify suspicious, prohibited, or otherwise restricted objects or materials from entering and exiting the museum.
  • Observes conduct of staff and public to detect and immediately address suspicious activity and non-conformance of rules and regulations.
  • Documents unusual or non-routine occurrences in writing and distributes reports via email.

QUALIFICATIONS

  • High school diploma or GED required; some college coursework is preferred.
  • Experience in the security field is preferred.
  • Ability to work varied shifts in a 24/7/365 operation, including days, afternoons, nights, weekends, and holidays, overtime assignments and training sessions.
  • Possess or be able to achieve and maintain CPR certification through the American Red Cross or American Heart Association.
  • Ability to maintain a stationary position and/or move for the majority of a shift.
  • Reliable transportation to and from work during all shifts and assignments.
  • Maintain punctual, regular and predictable attendance.
  • Possess and exhibit excellent customer service skills, with the ability to interact tactfully, effectively, and professionally with leadership, peers, other museum staff and the public at all times.
  • Maintain professionalism in appearance, demeanor, and communication at all times.
  • Possess or be able to achieve basic understanding of security principles and best practices.
  • Basic computer skills including internet-based systems and programs as well as word processing. Experience with security systems and technologies is strongly preferred.
  • Read, write, and speak standard English; multi-lingual is preferred.

If you are interested in applying for this position, please apply online.  Applications will be accepted until the position is filled. 

APPLY

THE DETROIT INSTITUTE OF ARTS IS AN EQUAL OPPORTUNITY EMPLOYER

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JOB TITLE/DEPARTMENT          

Building Mechanic

Building Operations Department

CLASSIFICATION/GRADE/SALARY RANGE

Full-time, Non-exempt

GENERAL SUMMARY

Under supervision as required to maintain all HVAC and auxiliary equipment. To perform major and minor repairs as required that includes Electrical, Plumbing, Steam, HVAC & VAV controls, and related building systems. 

This position reports to the Engineering Manager.

ESSENTIAL FUNCTIONS

  • Repair and maintain all HVAC systems.
  • Routine inspections and maintenance of all mechanical equipment, including major and minor repairs to pumps, motors, fans, steam traps, regulating devices and HVAC controls.
  • Electrical responsibilities include lighting ballast, switches, control wiring and replacing single and three phase motors.
  • Must have the ability to read electrical diagrams and troubleshoot electrical problems throughout the building.
  • Building repairs to include glass repair, locks, hinges, doors, and other hardware.
  • Work environment will include indoor and outdoor duties.
  • Other duties as assigned.

QUALIFICATIONS

  • Certified Refrigeration Journeyman or Certified HVAC tech with 5 years experience.
  • Experienced in DDC controls (i.e. Siemens and Johnson Controls) and Climate controlled computer room systems (i.e. Liebert systems)
  • Knowledge and experience in troubleshooting and repairing various pumps.
  • Knowledge and experience in troubleshooting steam systems, steam traps, humidifiers, and condensate receiver tanks.
  • Must be able to make repairs to Refrigeration and Air conditioning systems. 
  • Must be physically able to perform any and all functions of this position.
  • Must be able to work well with employees and the public as required. 

If you are interested in applying for this position, please do so online. Applications will be accepted until the position is filled.

APPLY



THE DETROIT INSTITUTE OF ARTS IS AN EQUAL OPPORTUNITY EMPLOYER

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POSITION TITLE/DEPARTMENT

Exhibition Security Officer

Security

CLASSIFICATION/GRADE/SALARY RANGE

Part-time, Non-Exempt, Temporary (Employment agreement from May 14, 2018 through October 1, 2018 for duration of Star Wars and The Power of Costume exhibition)

$10.50/hour

GENERAL SUMMARY

The Exhibition Security Officer serves as an ambassador for the museum and the department during special exhibitions. The position tactfully and effectively communicates the policies and practices established for the protection and safety of museum staff, guests, and the collection.

ESSENTIAL FUNCTIONS

  • Staffs special exhibition gallery posts, both stationary and foot patrols, during public hours with vigilance, attention to detail, and a positive, welcoming demeanor.
  • Serves as an ambassador for the museum and the department by providing exemplary service and support while tactfully enforcing policies and procedures.
  • Directs visitors to various attractions and facilities within the museum and throughout Midtown Detroit.
  • Assist the Detroit Institute of Arts Museum Security Officers during emergencies and non-routine operations, including but not limited to: evacuations, lockdowns, shelter-in-place, medical emergencies, and other unusual circumstances that may arise.

QUALIFICATIONS

  • High school diploma or GED equivalent required
  • Excellent customer service skills, with the ability to interact tactfully and effectively with leadership, peers, other museum staff and the public.
  • Ability to work varied shifts, including days, afternoons, evenings and weekends
  • Excellent conflict resolution skills, including understanding and exercising service recovery options as appropriate.
  • Ability to understand and follow oral and written directions.
  • Ability to troubleshoot customer service issues that may arise in a calm and tactful manner.
  • Ability to speak, read, and write Standard English.
  • Ability to maintain a stationary position and/or move for the majority of a shift.
  • Maintain professionalism in appearance, demeanor, and communication at all times.

If you are interested in applying for this position, you must do so online by clicking the “Apply” link below.  Applications will be accepted through 4:00 PM (EST) on April 27, 2018.

Employment applications and/or resumes will not be accepted in person or by mail, e-mail, or facsimile.

APPLY

THE DETROIT INSTITUTE OF ARTS IS AN EQUAL OPPORTUNITY EMPLOYER

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POSITION TITLE/DEPARTMENT

Supervisor, Security

Security Department

CLASSIFICATION/GRADE/SALARY RANGE

Full-time, Non-Exempt

GENERAL SUMMARY

Supervises and trains security officers and protective services operations, assuming a leadership position in the absence of security administration. Performs all necessary field and clerical work to ensure the efficient function of the department always. Carries out all duties with the highest levels of integrity and in an honest manner, always in accordance with established policies and procedures.  Performs related work as required.

ESSENTIAL FUNCTIONS

  • Reviews and adjusts staff assignment schedules as needed, ensuring conformity to established requirements set forth by the Director of Security
  • Reviews and completes payroll and attendance reporting for Museum Security Officers daily
  • Monitors staff performance and takes immediate corrective action when necessary and appropriate
  • Conducts roll call with Museum Security Officers, inspecting officers for conformance to rules and regulations and apprising officers of new information and any events that may impact the shift and/or operation
  • Responds to and takes immediate control and command of emergency situations at the museum
  • Reviews vacation and leave request; recommends approval or disapproval
  • Informs and trains subordinates in all aspects of the Museum Security Officer position, including updates and additions to policy and procedure
  • Assists in the preparation of orientation and instruction material for training of new security personnel
  • Tours buildings and grounds frequently to ensure adherence to policy and procedures; inspects building for safety hazards and physical security and takes immediate corrective action when necessary
  • Ability to respond to museum needs 24/7
  • Enforces policy and procedure at all times

QUALIFICATIONS

  • Associates degree, or in progress of pursuing a bachelor’s degree in a related field. Three (3) or more years of experience in lieu of education
  • A minimum of one (1) year of training in police administration or private security field required
  • One (1) year prior experience in a supervisory role within the security field strongly preferred
  • Ability to work varied shifts in a 24/7/365 operation, including days, afternoons, nights, weekends, and holidays, overtime assignments and training sessions
  • Reliable transportation to and from work during all shifts and assignments
  • Knowledge of Microsoft Office Suite
  • Knowledge of electronic security equipment, devices, and troubleshooting, including network equipment
  • Excellent communication skills, written and verbal alike
  • Excellent customer service skills including ability to de-escalate hostile or argumentative situations
  • Ability to lead others and to build and maintain high levels of morale and enthusiasm among staff
  • Ability to function under stress; ability to make sound decisions with limited or incomplete information is required

If you are interested in applying for this position, please do so online by clicking the "Apply" link below.  Applications will be accepted through 4:00 PM (EST) on May 8, 2018.

Employment applications and/or resumes will not be accepted in person or by mail, e-mail, or facsimile.

APPLY



THE DETROIT INSTITUTE OF ARTS IS AN EQUAL OPPORTUNITY EMPLOYER

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JOB TITLE/DEPARTMENT                                     

Guest Sales Associate

Development Division (Front of the House)

CLASSIFICATION/SALARY RANGE

Part-time, Non-Exempt

$10.70/hour, 24 hours per week

GENERAL SUMMARY

The Guest Sales Associate will staff the museum admissions desks and call center with two primary responsibilities:

  1. Process general, exhibition and event admission tickets at the admissions desks and call center.
  2. Sell and process DIA and auxiliary memberships (review, advise and process new, upgrade and renewal memberships) and other contributed support at the admissions desks and call center.

    This position requires an excellent understanding of customer service standards, great sales skills, and possession of interpersonal skills necessary to consistently create an exceptional service experience for our guests and external and internal customers.

ESSENTIAL FUNCTIONS 

  • Process general admission, special exhibition and other event ticket transactions for members and guests in a computerized ticketing system and securely maintain such transactions
  • Exercise judgment and sales skills in evaluating customer needs and desire for new, renewal, upgraded or gift memberships or other museum support, and conclude appropriate sales or service transactions
  • Provide prompt, polite, efficient and accurate service in answering call center general museum, box office and membership HelpLine phone calls
  • Promote membership, donations, any special exhibition or programming
  • Share information on special exhibitions, events and other DIA programming with museum guests and callers
  • Accept reservations for ticketed exhibitions/events via telephone and/or walk-up
  • Assist in meeting admission, membership and other contributed revenue goals
  • Maintain confidential and accurate records of all financial transactions
  • Appropriately maintain the confidentiality of members, donors, and customers personal and financial transaction information
  • Assist with “Will Call” ticket distribution
  • Represent the museum at membership sales opportunities at occasional corporate and community events
  • Prepare reports and summaries as needed
  • Perform other duties as assigned

QUALIFICATIONS

  • High school diploma or equivalent required
  • Direct sales experience of retail and/or intangible items
  • Customer service experience
  • Excellent customer service skills
  • Ability to work independently, with strong problem solving skills and capacity to use tact, discretion and sound judgment while providing exceptional customer service
  • Ability to handle multiple tasks, and work in a fast-pasted and cultural diverse public environment
  • Good basic computer knowledge
  • Strong basic math skills
  • Excellent cash handling skills
  • Ability to process transactions with accuracy and speed
  • Ability to process, retain and share high volume of information (i.e. prices, programs, events etc.)
  • Willingness to work a flexible schedule, including weekends and some evenings and/or late nights
  • Knowledge of Raiser’s Edge and/or computerized ticketing systems
  • Transportation required

If you are interested in applying for this position, please do so by clicking the “Apply” link below. Applications will be accepted through 4:00 PM (EST) on May 9, 2018. 

Employment applications and/or resumes will not be accepted in person or by mail, e-mail, or facsimile.

APPLY

THE DETROIT INSTITUTE OF ARTS IS AN EQUAL OPPORTUNITY EMPLOYER

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POSITION TITLE/DEPARTMENT

Visitor Services Representative

Visitor Services Department

CLASSIFICATION/GRADE/SALARY RANGE

Part-time, Non-Exempt

$9.75 per hour

GENERAL SUMMARY

This position consistently demonstrates their understanding of the customer service processes, service standards and interpersonal skills necessary to consistently create an exceptional service.  Performs related work as required.

ESSENTIAL FUNCTIONS

  • Performs tasks associated with supporting the museum experience during a special exhibition (i.e. audio guide distribution, ticket handling)
  • Provides complimentary guest services (i.e. wheelchairs, storage of backpacks, bags, coat check, etc.)
  • Contributes actively to a warm and friendly atmosphere by greeting visitors and provides general information and direction throughout their visit
  • Directs visitors and groups to maintain crowd control and monitors exhibition traffic flow to maintain a positive visitor experience
  • Completes equipment set-up and fulfils signage requests for museum programs
  • Stocks museum maps, brochures and other literature in the museum lobbies and in various galleries and literature kiosks
  • Performs other duties as assigned by the Supervisor, Visitor Services

QUALIFICATIONS

  • High school diploma or equivalent
  • Excellent customer service skills based on recent customer service experience
  • Capacity to successfully handle multiple and competing tasks
  • Possess a “can-do” attitude, display calmness in the face of changing priorities while demonstrating the flexibility and willingness to provide a positive experience for each museum visitor
  • Capacity to use tact, discretion and sound judgment while providing exceptional customer service
  • Based on assignment, position may require a great deal of moving and/or maintaining a stationary position for at least four (4) hours, the ability to move 30 pounds, and to reach overhead during the shift.
  • Ability and willingness to work a flexible schedule, including weekends and some evenings and/or late nights

If you are interested in applying for this position, please do so by clicking the “Apply” link below.   Applications will be accepted through 4:00 PM (EST) on May 9, 2018. 

Employment applications and/or resumes will not be accepted in person or by mail, e-mail, or facsimile.

APPLY

THE DETROIT INSTITUTE OF ARTS IS AN EQUAL OPPORTUNITY EMPLOYER

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JOB TITLE/DEPARTMENT                                                         

Group Reservations Coordinator

Group Reservations Department

CLASSIFICATION/SALARY TYPE

Full-time, Non-Exempt

$12.81/hour

GENERAL SUMMARY

The Group Reservations Coordinator will be responsible for booking and confirming group reservations details. In addition to customer service related tasks, the coordinator will support the museum’s group reservation activities by meeting, greeting, and escorting groups to their museum experience.  The Group Reservations Coordinator must anticipate and respond appropriately to meet the needs of the group visitor, ensuring their reservations and arrival process is smooth and flawless.

ESSENTIAL FUNCTIONS

  • Booking, and confirming group reservations in ESP and data reporting requirements
  • Assume responsibility for group arrival and departures in Loggia
  • Respond to group reservations departmental needs for meeting, greeting and escorting groups to the designated area for their expected museum experience (Studio or Lecture Hall, Special Exhibitions.)
  • Establish and maintain a professional working relationship with group leaders (e.g. teachers and school administrators) and with museum staff (e.g. Learning and Interpretation, Curatorial Dept.)
  • Makes sound and flexible decisions when responding to unexpected requests from, teachers, tour operators and or group leaders
  • Have a good understanding of the group functions, locations and timing of the activities as to provide professional assistance and support
  • Introduction to the docent tour guides and or other DIA representative
  • Manage school group’s arrival, crowd control, management and moving of coat racks and lunch racks Student lunchroom management, moving of chairs and tables as needed.
  • Be well informed in the day to day activity in the museum. Using tools like the DIA Today and ESP.
  • Assist with phones in the group sales department.
  • Ensure that work area is clean, secure and well maintained
  • Problem solving to resolve any issues or challenges that may occur while our group visitors are in the museum is a vital role.

QUALIFICATIONS

  • High school diploma or equivalent
  • Minimum of (3) three years of related work experience
  • Previous customer service experience (provide references)
  • Ability to work independently and on a team
  • Ability to work cooperatively and tactfully with staff and the public
  • Some knowledge of computer applications
  • Ability to work weekends and evenings required, per business demands
  • Familiarity with museum environment preferred
  • Ability to be on your feet for long periods of time due to considerable walking throughout the museum

SPECIAL SKILLS

  • Friendly, pleasant and outgoing
  • Well organized
  • Ability to multi task
  • Detail orientated
  • Ability to lead and motivate others
  • Positive attitude towards colleagues, the DIA and the DIA Mission
  • Self-directed, the ability to take responsibility and make sound decisions
  • Ability to act as an expert resource and representative of Group Reservation Dept. and the entire staff of the DIA

If you are interested in applying for this position, please do so by clicking the “Apply” link below.  Applications will be accepted through 4:00 PM (EST) on May 9, 2018. 

Employment applications and/or resumes will not be accepted in person or by mail, e-mail, or facsimile.

APPLY

THE DETROIT INSTITUTE OF ARTS IS AN EQUAL OPPORTUNITY EMPLOYER

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